Instructor: Marc Ness
Duration: 2 Hours (Including Q&A)
Format: Interactive Presentation, Case Studies, and Q&A

• Why This Matters: Preventative maintenance is essential for reducing long-term costs, preserving property value, and ensuring resident safety.
• Who It’s For: Multifamily housing maintenance managers and property managers looking to streamline operations, prevent costly repairs, and extend the lifespan of their buildings.

The Cost of Reactive vs. Preventative Maintenance

• Industry Statistics: The financial impact of emergency repairs vs. scheduled maintenance
• Common Consequences of Reactive Risk Management: Structural damage, liability issues, insurance complications
• Real-World Examples: Case studies of properties that benefited from preventative measures vs. those that didn’t

Key Preventative Maintenance Strategies

1. Grounds & Drainage Considerations
• Preventing flooding and erosion
• Snow and ice management for winter readiness
2. HVAC & Plumbing System Checks
• Preventing costly failures with scheduled maintenance
• Best practices for extending system longevity
3. Exterior Maintenance & Building Envelope Protection
• Common weak points: siding, fascia, gutters, and windows
• Strategies to prevent water damage, mold, and structural issues
• Planning routine exterior inspections
4. Roof Inspections & Weather Preparedness
• Identifying early signs of damage (hail, wind, water infiltration)
• Seasonal roof maintenance best practices
• Benefits of 24/7 weather monitoring services

Implementation: Building a Proactive Maintenance Plan

• Creating a Maintenance Schedule: What to inspect and when
• Leveraging Technology: How real-time monitoring and reporting can streamline maintenance
• Budgeting for Preventative Maintenance: Securing buy-in from property owners and investors

Introduction to Storm Damage Preparedness (15-20 minutes)

• Understanding the Risks: Overview of common severe weather events (hurricanes, tornadoes, hailstorms, windstorms, flooding).
• Why Proactive Preparation is Critical: Cost savings, liability reduction, tenant safety, and property preservation.
• Regulatory & Insurance Considerations: Local and federal requirements for storm preparedness and property management responsibilities.

Activity: Group discussion on past storm damage experiences and challenges.

Key Indicators of Severe Storm Damage (30 minutes)

• Roofing & Structural Indicators: Missing shingles, leaks, sagging roof sections, water stains.
• Exterior & Common Area Damage: Damaged siding, broken windows, compromised balconies, flooding issues.
• HVAC & Utility Considerations: Risks to rooftop units, electrical systems, and plumbing after severe weather.
• Interior Red Flags: Water intrusion, mold growth, and structural cracking.

Case Study: Real-world examples of undetected storm damage leading to major property losses.

Identifying Storm Damage Risks & Evidence (45 minutes)

• Pre-Storm Inspections & Documentation: How to establish a property condition baseline.
• Post-Storm Inspection Best Practices: Checklist for property managers to assess and record damage.
• Documenting Evidence for Insurance Claims: Photos, videos, written reports, and third-party assessments.
• The Role of Technology: Drones, infrared scanning, and digital mapping for damage assessments.

Hands-On Exercise: Reviewing sample storm damage photos and determining next steps.

The Importance of a Trusted Storm Damage Expert (30 minutes)

• Why Property Managers Shouldn’t Go It Alone: Navigating complex claims, avoiding underpaid or denied claims.
• How to Vet a Qualified Storm Damage & Insurance Expert: Credentials, experience, references, and industry certifications.
• Working with Adjusters & Insurance Companies: Understanding policy language, claim timelines, and negotiation strategies.
• Long-Term Risk Mitigation Strategies: Building relationships with trusted vendors, establishing emergency protocols.

Q&A Session: Open discussion with the expert for property managers to address concerns.

Conclusion & Action Plan (15 minutes)

• Key Takeaways & Best Practices Recap (FAQ)
  • Why an investment in preventative maintenance today saves money and stress tomorrow
• Developing a Custom Storm Preparedness Plan for Your Properties (Step-by-step checklist)
• Next Steps: Scheduling Property Assessments & Expert Consultations

Resource Handouts:

• Pre- and Post-Storm Inspection Checklists
• Sample Documentation & Reporting Templates
• Guide to Understanding Property Insurance Claims
  • What to do before you file a claim

This curriculum ensures property managers are equipped with practical knowledge and proactive strategies to safeguard their properties and navigate storm-related insurance claims efficiently. Let me know if you’d like to adjust or add anything!

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